Refund policy
We refund defects, not outcomes. We guarantee a lead is what the listing said it was, not that it will close. The listing is the contract: if reality contradicts it, you are refunded.
Refundable: a defect against the listing
Request within 14 days and we credit it back.
- Wrong or disconnected decision-maker contact
- Wrong mode or equipment versus the listing
- Does not ship the listed commodity or mode, or has no externally verifiable freight activity
- Duplicate, where you can show pre-existing proof at or before the reveal
- Trigger outside the listed freshness window, or already resolved before delivery
- Business independently verified as disconnected or defunct
Not refundable: outcome, luck, or effort
Good lead, bad luck is the broker's risk, not a defect.
- The shipper said “not right now”
- You were outbid on rate
- You never called the lead
- The shipper stayed with their incumbent
- The deal died in negotiation
- The shipper is under contract for months
How to request a refund
Open the lead in your dashboard and request a refund within 14 days of purchase. Tell us which defect applies; defect claims need evidence (a disconnected number, a CRM record showing a duplicate, a contracted mode that does not match). We verify and credit it back.
Why defect, not outcome
Whether a shipper converts depends on rate, timing, relationships, and your follow-up, which we cannot control or verify. What we can guarantee is that the lead matched its listing: the contact, mode, commodity, and freshness we showed you. That is what the refund covers.